Enrollment Process

Lynx has simplified and streamlined the enrollment process to allow for quick onboarding of a client's members. The enrollment process includes:

Enrollment records received and validated: Once you transmit an enrollment record to Lynx either via API or batch file, the first action Lynx takes is to validate tha all required data elements have been provided. The second action Lynx takes is to ensure the data contained in the record meets the data type, sizing and formatting requirements. The third action Lynx takes is to validate both idempotency and member information to prevent duplicate records from being generated. If you are using the batch enrollment process, automated messages will be returned to you identifying the file errors, including the specific records that have errors.

Submit and process member account application: Once the enrollment record(s) have been validated, Lynx begins processing the account enrollments using the provided information. At this point in the enrollment process, a member’s account is identified as “New” in the Lynx system as Lynx reviews the application. Depending on the account type Lynx may need to complete the "Know Your Customer" (KYC) vetting in order to adhere with government regulation [More about this below]. The member’s account enrollment status is updated based on the application review and can include:

Status	Definition
Pending Review	This identifies some of the information requires a closer look by Lynx due to a potential for higher risk fraud. Examples of what could cause this are below.
Awaiting Documents	This identifies that some additional documentation is needed from the member to help validate their identity.
Denied	This is a final status that is applied if an account cannot be established.
Approved	This is a final status that identifies an application is approved and an account can be created. The majority of all account applications will be approved in a matter of minutes.

Create the product account: After the application is approved, the member account is established. The created account is established based on the enrollment effective date, the client organization configuration and regulatory requirements. The account is now active for transactions.

Create the card: Following the account creation Lynx will generate a virtual or physical card for the account depending on your configuration. Virtual cards will be transmitted to the member electronically. Physical cards will be printed according to your card design and distributed to member via USPS.